Refund Policy
Last updated: November 2026
Digital products
Because our products are digital files delivered instantly upon purchase, we are generally unable to offer refunds once the files have been made available to download. Please read the book description carefully before purchasing.
When we will issue a refund
We will always make it right if something goes wrong on our end. If you could not download your book, if the file is corrupted or unreadable, or if you were charged incorrectly — contact us within 7 days of purchase and we will either resend your file or issue a full refund, whichever you prefer.
Duplicate purchases
If you accidentally purchased the same title twice, email us within 48 hours and we will refund the duplicate charge in full.
How to request a refund
Email hello@kalannestudio.com with your order details and a brief description of the issue. We respond within 2 business days. Approved refunds are issued through our payment partner and typically appear within 5–10 business days depending on your bank.
Our commitment
We stand behind what we publish. If you feel a book genuinely did not deliver what was described, reach out. We would rather hear from you than have you walk away disappointed.